Customer Complaints Process

We are committed to our customer charter and providing an exemplary service.

If you are not satisfied with any aspect of our service we encourage you to let us know and we will do our best to resolve the matter as quickly as possible.

What you can expect from us

At each stage of the process we will acknowledge receipt of your concerns within five working days giving you a named contact point and telephone number for your complaint.

We will then strive to provide you with a full response to your complaint within 20 working days.

Stage 1

In most cases we would do our upmost to resolve your complaint immediately. So please make our staff aware of your complaint as soon as possible and we will do all we can to quickly resolve it to your satisfaction.

Stage 2

If we have not resolved your complaint at stage one you can contact the Chief Executive Officer by telephone, post or email. Please explain the full details of your complaint, and the Chief Executive Officer will carry out a thorough investigation into your concerns. Should it be necessary the Chief Executive Officer or a Senior Officer will arrange to meet with you to resolve the complaint.

Chief Executive Officer
Eastern Inshore Fisheries and Conservation Authority
6 North Lynn Business Village
Bergen Way
King’s Lynn
Norfolk
PE30 2JG

Stage 3

If we have not resolved your complaint at stage two you can contact:

The Chairman
Eastern Inshore Fisheries and Conservation Authority
6 North Lynn Business Village
Bergen Way
King’s Lynn
Norfolk
PE30 2JG

 

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